How to read use cases
Use cases help readers recognize problems and possible approaches. They are not universal service packages and should be distinguished from customer case studies and verified outcomes.
Compare the actual task
Look at the user, information, task and constraints rather than only the industry label. Similar sectors can have different needs, and the same problem may require different combinations of brand, content, data and workflow work.
Distinguish illustration from evidence
An illustrative scenario can explain a process without proving an outcome. A customer case needs background, scope, approach, results and publishing rights. Unsupported names, metrics and recommendations should not be used as trust signals.
Use the scenario to start a discussion
An existing document, screen or real workflow can provide a useful starting point. Identify difficult steps and permitted information before deciding whether a limited pilot is worthwhile.
Follow related capabilities and methods
The capability directories lead to individual topics while this handbook explains shared working principles. Move from a scenario to a relevant method, then return to requirements to develop a suitable scope.